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Frequently Asked Questions
Q. What are the shipping benefits
of using Integres?
A. Integres provides you with immediate access to a fully integrated expedited freight shipping
network at competitive shipping prices. Integres offers you a variety of expedited freight shipping
services utilizing our strategic partnerships. Our transportation network
is supported by hundreds of the best airfreight shipping providers in the shipping business, including
some of the largest, most respected names in the shipping industry like Roadway
Corporation, American Airlines, and Kitty Hawk.
Q. What shipping services
does Integres offer?
A. Integres offers a complete line of door-to-door expedited freight transportation logistics solutions
that we tailor to meet your shipping freight needs. Our expedited shipping freight services range from Next Flight
to deferred (3 to 5 day) service ensuring your expedited shipment arrives on time.
Under the Expedited Freight Services section of this Web site, you will find
more information about our Products and Shipping Services, Optional Freight Services, Customer
Tools, and Customer Commitment. You can also contact our Customer Care
Center at 1-866-445-7447.
Q. Where can I ship my freight with
Integres?
A. Integres provides seamless service throughout the United States of America, including Alaska shipping, Hawaii shipping, and shipping to Puerto Rico and Canada.
Q. What size freight shipment does
Integres accept?
A. While Integres accepts freight shipments of any size and weight, you can typically
save up to 50% on freight shipments greater than 100 pounds.
Q. What are your hours of
operation?
A. You can contact us 24 hours-a-day, 7 days-a-week, 365 days-a-year at
1-866-445-7447.
For freight quotes and booking requests, Customer Care Representatives
are available 24-hours-a-day Monday through Friday and on Saturday from
8 AM to 5 PM Pacific Time.
Q. How can I begin shipping
expedited freight with Integres?
A. Shipping with Integres is easy. Simply complete the online registration,
or contact our Customer Care Center at 1-866-445-7447. After you register,
you can begin shipping airfreight immediately using any major credit card or by applying
for a credit account with us.
Q. How do I book an expedited freight shipment
with Integres?
A. After completing the registration process, you can easily make heavy freight shipment
arrangements online at Integres.com or by calling an Integres Customer
Care Representative at 1-866-445-7447. To book a heavy freight shipment online, simply
enter your username and password to access the system. You can then request
freight shipment quotes, book freight shipments, and track in-transit freight shipments.
Q. How do I track my expedited freight shipments?
A. The Integres system is very user-friendly, allowing you to easily and
conveniently track your expedited freight shipments online or by contacting our Customer
Care Center at 1-866-445-7447. Track all of your expedited freight shipments online, maintaining
freight shipment visibility throughout shipment transit. You can also elect to
automatically receive and send other parties up to five status messages
throughout the freight shipment process. Status messages begin with freight shipment pickup
and continue through freight shipment proof of delivery.
Q. Can I create expedited freight shipment
reports?
A. It is very easy to view and print both freight shipment summary and freight shipment
detail reports. You can choose to view and print shipment summary and
detail reports for the previous month and the current month-to-date by
accessing the Reports tab after loggin in.
Q. What happens if my
expedited freight shipment is lost or damaged?
A. Representatives will work with you to ensure satisfactory resolution
of your claim. To initiate the claims process, complete a Preliminary
Notice of Claim form and return it by fax to Integres at 1-800-460-5074.
The form can be accessed by selecting the Utilities tab after logging
in.
Q. How does Integres determine freight shipping costs?
A. Integres is committed to providing you the best value for the highest levels of service available in the marketplace. Unique to the freight transportation logistics marketplace, Integres TruePricing(sm) instantaneously calculates numerous factors including day of week, time of day, service level requested and mode of transportation. The freight quote returned to you is the lowest available and inclusive of all shipping costs, including any special services required or requested and regulatory fees such as security and taxes, eliminating doubt about hidden shipping costs. Occasionally, when significant shipment volumes warrant, incentive pricing may be available. To evaluate this option please contact an Integres account manager.
Q. Why was Integres formed?
A. Integres was formed to transform the $8 billion U.S. expedited heavy
freight transportation logistics industry. Within this highly fragmented industry,
shippers are faced with limited shipping services, higher prices for reliable service,
and the absence of an end-to-end shipping solution. Integres has created
a seamless network of transportation logistics services by uniting strategic partners
and hundreds of other transportation logistics providers through our FastLane Technology™.
By leveraging this technology, customers gain access to competitively
priced and reliable expedited freight transportation logistics services.
Q. Who are Integres' customers?
A. Our customers are both shippers of heavy expedited freight and strategic
transportation logistics providers. Using our state-of-the-art freight quote engine, shippers
receive competitive expedited shipping rates to support their supply chain needs. Transportation
logistics partners achieve greater profitability while extending their product lines
to reach more customers.
Q. How are transportation
logistics partners and customers integrated?
A. Our customers and transportation logistics partners are integrated through Integres
FastLane Technology™ providing seamless transactions across the supply
chain with full freight shipment transparency. Customers have access to time-definite
and affordable freight delivery services. Transportation logisitcs partners can improve
service levels to their customers using the Integres partner logistics
resources, which include dynamic pricing, routing, tracking capabilities,
reporting, payment, and claims processing.
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